Nov 2020

 

Fakhra Perfumes Privacy.

Fakhra Perfumes(“Fakhra”, “we”, “our”, “us”) is committed to providing you with the highest levels of customer service and to protecting your privacy. We have set out a number of principles concerning the protection of your personal information

This privacy policy sets out the type of information we collect, how we use it and who we may share it with. It may be amended from time to time and a current version is available here.

Fakhra is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

“ALATIAAB ALFAKHIRAH PERFUMES (as per the Trade License)” maintains the https://fakhraperfumes.com Website .

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account.

 

What personal information do we collect?

The personal information we collect and store may include your name, Shipping Address, phone numbers, email addresses and Post Box number, ‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’ other than the Payment Gateway provider which is Telr Payment Gateway in our case’

We take appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, we cannot guarantee the security of any information that is disclosed online’’

 

Privacy

Our commitment to privacy is set out here. We collect, use and disclose personal information on the terms and conditions set out in Our Privacy Policy. This includes using Your personal information to help Us improve Our products and services and getting in touch with You to let You know about goods, services or promotions that may interest you.

Cancellation Policy

 Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Refund Policy

Refunds will be done only through the Original Mode of Payment

Delivery/Shipping Policy

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

 

Shipping Policy should mention the process of shipping the items/goods (ex; by courier)

Mention where do you deliver? Local only or Local, international and GCC countries?

The time duration for the shipment to reach the customer

• International and GCC countries – 7-10 days
• Local – 7 days

Delivery Charge if there is any

• Local – free delivery or mention the delivery charge
• International and GCC countries – AED 100 or free for order above 500